Effective Date: July 23, 2026

At Cartlii, we want you to be completely satisfied with your purchase. We take pride in the quality of our products (including chairs) and offer a straightforward, hassle-free return and refund process under United States e-commerce regulations.

Please read our complete policy below for full details on returns, damaged items, and refund processing timelines.

1. 30-Day Return Window

We offer a 30-Day Return Policy.

You have 30 calendar days from the date your order is delivered to request a return. Requests submitted after 30 days from delivery will not be eligible for a return or refund.

2. Return Conditions & Eligibility

To qualify for a valid return, the item must meet the following criteria:

  • The product must be in unused, unwashed, and original condition as received.
  • The product must be packaged in its original factory box, including all hardware, components, assembly manuals, and accessories.
  • You must provide a proof of purchase (such as your Cartlii order receipt or order number).

Note: Returns sent back without prior authorization from our support team will not be accepted at our warehouse facility.

3. Step-by-Step Return Process

  1. Submit Request: Contact our 24/7 customer support via Live Chat or email us at support@cartlii.store with your order number and reason for return.
  2. Return Authorization: Once approved, our team will provide you with the correct warehouse return address and shipping instructions.
  3. Dispatch Package: Securely pack the item in its original box and ship it back using a trackable shipping service.

4. Return Shipping Costs & Fees

  • Defective, Damaged, or Wrong Items: If you receive a damaged, defective, or incorrect product due to our error, Cartlii will cover 100% of the return shipping cost and provide a prepaid return label.
  • Buyer’s Remorse / Personal Choice: If you wish to return an item due to a change of mind, personal preference, or ordering the wrong model, the customer is responsible for covering the return shipping cost.
  • No Restocking Fees: Cartlii does not charge any restocking fees on eligible returns.

5. Damaged, Defective, or Transit Issues

Please inspect your items upon delivery:

  • If your product arrives damaged during transit or has manufacturing defects, please notify us within 48 hours of delivery.
  • Send clear photo or video proof along with your order details to support@cartlii.store.
  • Upon review, we will immediately arrange a free replacement or process a full refund.

6. Refund Processing Timeline

  • Warehouse Inspection: Once your returned package arrives at our warehouse during operating hours (Monday – Friday, 9:00 AM – 19:00 PM), our team inspects the item within 1 to 2 business days.
  • Refund Processing Time: Once the return passes inspection, your refund is processed within 3 business days.
  • Payment Refund Method: All refunds are issued back to your original payment method (PayPal or Stripe).
  • Posting Time: Depending on your card issuer or banking provider, funds typically take an additional 2 to 5 business days to reflect in your account statement.

7. Order Cancellations

  • Before Warehouse Dispatch: You may request to cancel your order shortly after placement. If the item has not left our warehouse, we will cancel it immediately and issue a 100% full refund.
  • After Dispatch: If the order has already been picked up by our shipping carriers (USPS, UPS, FedEx Freight, XPO Logistics, Old Dominion), it cannot be canceled in transit. You may complete a return after receiving the package following our standard return steps.

8. Contact Us

If you have any questions, return requests, or tracking inquiries, please reach out to us:

  • Store Name: Cartlii
  • Business Address: 640 Edison St, Mosinee, WI 54455, USA
  • Phone Number: +1 715-693-3022
  • Business Email: support@cartlii.store
  • Customer Support Availability: Live Chat & Email are 24/7 Active
  • Warehouse Operating Hours: Monday – Friday, 9:00 AM – 19:00 PM